Responsible Gaming
at b899

b899 is one of Bangladesh's most trusted online gaming and sports betting platforms, and we take our responsibility to players seriously. We believe that responsible gaming is not a box to be ticked — it is a fundamental part of how we build and operate our platform every single day. Every feature we design, every promotion we run, and every support interaction we handle is shaped by our commitment to player well-being.

Gambling at b899 should always be a leisure activity — something you choose to do for fun, entertainment, and the occasional thrill of competition. It should never be a way to earn income, escape personal problems, or deal with financial stress. If your gambling ever starts to feel like more than entertainment, b899 has the tools and the team to help you take back control immediately.

This Responsible Gaming policy applies to all b899 players across Bangladesh, whether you are betting on BPL cricket, spinning slots, playing live casino games, or enjoying crash games. Our responsible gaming framework covers age verification, deposit limits, session time controls, cooling-off periods, self-exclusion, and access to professional support. All of these tools are provided free of charge and are available at any time through your account settings or by contacting our 24/7 support team.

b899 operates a strict 18+ only policy. Gambling is an adult activity, and we are committed to ensuring that no person under the age of 18 is ever permitted to create an account, deposit funds, or participate in any real-money game or bet on the b899 platform. This policy applies to all players across Bangladesh without exception.

During the registration process, all applicants are required to confirm that they are 18 years of age or older. b899 then conducts an age and identity verification process as part of our standard Know Your Customer (KYC) procedure. Players may be asked to submit a valid government-issued ID — such as a National ID card, passport, or driving licence — before withdrawals are processed or upon reaching certain activity thresholds.

Any account found to have been registered by a person under the age of 18, or registered using false identity documents, will be permanently closed. Any funds in that account will be forfeited and, where applicable, returned to the payment source. b899 reserves the right to request age verification at any point during a player's account lifetime.

b899 provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings. These tools are designed to help you stay in control of your gambling habits before problems develop — not just as a last resort. We encourage all players, regardless of whether they feel they have a problem, to take a few minutes to configure these settings when they first join b899.

Self-exclusion is the most powerful responsible gaming tool b899 offers. It is designed for players who feel that their gambling has become — or is at risk of becoming — a serious problem, and who want to take a firm, enforced step away from the platform. Self-exclusion is a deliberate, considered action and b899 supports every player who chooses it without question.

When you apply for self-exclusion on b899, the following actions occur immediately:

• Your account is suspended and you will be logged out immediately.
• All pending bonuses and free-play credits are cancelled.
• b899 will not send you any promotional emails, SMS messages, or marketing communications during the exclusion period.
• Any account balance remaining will be returned to your registered bKash, Nagad, or bank account within the standard withdrawal processing time.
• Attempts to create a new b899 account during your exclusion period will be identified and blocked.

Self-exclusion periods are available in the following durations: 6 months, 1 year, 3 years, or permanent (indefinite). During the exclusion period, b899 will make reasonable technological efforts to prevent you from registering new accounts using the same identity information.

To apply for self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat or email at [email protected]. Our team will process your request immediately, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. Many people who develop a gambling problem continue to believe they are in control long after the signs have begun to appear. Awareness is the first step toward getting help. b899 encourages all players to honestly assess their relationship with gambling on a regular basis.

Common warning signs that gambling may be becoming a problem include:

If you believe gambling is negatively affecting your life or the life of someone you care about, please do not hesitate to reach out for help. b899's own support team is your first point of contact, and we are committed to directing you to the right resources promptly. We also encourage players to seek guidance from professional support services that specialise in gambling-related issues.

In addition to b899's internal support, we recommend the following types of professional help for players in Bangladesh who are experiencing problem gambling:

• Mental Health Professionals: Licensed psychologists and counsellors in major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi can provide confidential, one-on-one support for gambling-related anxiety, depression, and behavioural patterns.
• National Mental Health Helplines: Bangladesh has national mental health services available through government hospitals including the National Institute of Mental Health (NIMH) in Dhaka. If gambling has led to a mental health crisis, please seek professional medical help immediately.
• Community and Religious Support: Family counselling services through community organisations, mosques, temples, and churches across Bangladesh can provide culturally sensitive support for individuals and families affected by problem gambling.
• Financial Counselling: If gambling has resulted in significant debt, a financial counsellor can help you create a recovery plan and negotiate with creditors — preventing the financial burden from compounding the emotional strain.

b899 recognises that certain players may be at greater risk of developing gambling-related harm. This includes individuals who are experiencing financial hardship, mental health difficulties, substance dependency, or significant life stress — such as job loss, bereavement, or relationship breakdown. b899's approach to protecting vulnerable players is built on three pillars: early identification, timely intervention, and dignified support.

• Support Team Training: All b899 customer support agents receive training in identifying behavioural indicators of problem gambling — such as unusually rapid deposit sequences, repeated requests to raise limits after losses, or distressed communication in live chat. When these patterns are identified, agents are trained to approach the player with care and offer responsible gaming resources.
• Proactive Outreach: In cases where b899's internal monitoring systems flag unusual account behaviour that may indicate problem gambling, our responsible gaming team may proactively reach out to the affected player. This outreach is always supportive in tone, never punitive.
• Account Restrictions on Request of Third Parties: If a family member or trusted person is concerned about a player's gambling behaviour, they can contact b899's support team. While b899 must respect the privacy rights of the account holder, we will advise concerned third parties on how best to support their loved one and what steps the account holder can take themselves.
• No Targeting of Vulnerable Players: b899 does not send promotional materials to players who have previously applied for self-exclusion, requested a cooling-off period, or used responsible gaming tools. Players showing signs of distress are never targeted with bonus offers or incentives to continue playing.

Responsible gaming starts with good habits formed from the very beginning of your time on b899. The following practical tips are recommended for every player, whether you are new to online gaming or a long-standing member of the b899 community in Bangladesh.

• Set a budget before you play — decide on the amount you are comfortable losing before you start any session. Treat it as the cost of entertainment, not as an investment you expect to recover.
• Never chase losses — if you have reached your session loss limit, stop playing. Chasing losses is one of the most common patterns that turns recreational gambling into a problem. Log out, take a walk, and return another day if you choose.
• Take regular breaks — use b899's session time reminder tool to prompt yourself to step away every hour. Fatigue and prolonged concentration reduce your judgment and increase the likelihood of poor decisions.
• Balance gambling with other activities — online gaming should be one leisure activity among many. Make sure you also invest time in family, friends, sport, and hobbies that bring you joy independent of gambling outcomes.
• Never gamble under the influence — alcohol and certain medications impair judgment. Do not play on b899 when your decision-making capacity is reduced.
• Keep gambling and finances separate — use a dedicated bKash or Nagad account specifically for your b899 deposits, with a fixed monthly allowance transferred into it. When that balance is gone, your gambling for the month is over — regardless of outcomes.
• Be honest with yourself — periodically revisit the self-assessment checklist above. If your honest answers are changing over time in a concerning direction, act early. It is always easier to course-correct before a habit becomes entrenched.
• Talk to someone — whether it is a friend, a family member, or a b899 support agent, keeping your gambling activity private and secret is one of the warning signs of a developing problem. Openness and accountability are protective.